Booking Conditions
The terms and Conditions set out below are non negotiable and are subject to change without notice.
Terms and Conditions
1. BookingThe booking is a contract between Bethemek Lodge Holidays hereinafter known as "BLH" and the applicant (the person signing the booking form - known as "the tenant" during occupation of the Property) for occupation of the Property for a specified period. A booking will only be accepted in writing on the agent's official booking form, accompanied by the specified deposit or full rent (see below) and a contract will exist between the applicant and BLH on receipt by the applicant of written confirmation of the booking. BLH reserve the right until then to refuse the booking and return any payments made.
2. Authority to signThe applicant confirms that he or she has read and understood the description of the property being booked, as found in the current brochure (subject to any amendments on the accompanying addendum / supplement), brochure supplement or web site (hereinafter called the property details). The applicant is responsible for the property and ensuring that all members of the party observe these booking conditions. The applicant must be over eighteen years old.
3. Eligibility and special conditionsBLH do not accept bookings from single sex parties BLH also reserve the right to apply such special conditions to other applicants if they consider this to be appropriate. Such special conditions may include the requirement for references or for the payment of a special bond of an amount to be agreed. This bond would be held in BLH's bank account until after the booking has taken place. The terms for its return and any deductions to be made from it would be the same as those specified in clause 15 below.
4. Times and duration of lettingLettings generally run from 3 p.m. on the day of arrival to 10 a.m. on the day of departure unless specified to the contrary in the property details. Changeover days are as specified on the property details, unless otherwise agreed and noted on the applicants booking form.
5. Payment of rentThe full rent is due with bookings made less than 8 weeks in advance. A minimum deposit of 25% of the rent must be included with bookings made more than 8 weeks in advance and the balance must reach the agents at least 8 weeks before commencement of the tenancy (reminders are not sent). Dishonored cheques or non payment of balances by the due date may be considered as a cancellation. Rents include VAT where applicable.
6. Payments from UKPayments can be made by cheque (made out to Bethemek Lodge Holidays)
7. Overseas paymentsPayments from outside UK can be made by a) cheque drawn on a UK bank and made out in pounds sterling; (b) By bank draft made out in pounds Sterling from a UK bank. *NB We do not normally accept American Express.
8. CancellationAll cancellations must be in writing. Where the applicant cancels the booking for any reason he/she will remain liable for the full amount of the rent. If, however, the BLH are successful in re-letting the period or part thereof they shall return the rent paid for the period which has been re-let, less the following deductions: any reduction in the re-letting rent which BLH have had to make in order to re-let the property; any expenses incurred by BLH for additional administration or advertising; for overseas payment - any expenses incurred by BLH due to currency cheque negotiation or overseas postage.
9. Property information folderAn information folder is provided in each property with important information about the property and local services. If missing, tenants must advise BLH immediately. Specific conditions with which tenants should comply may be included. The inventory included with the folder should be checked by tenants on arrival and any discrepancies reported immediately to BLH.
10. Changes to a bookingApplicants wishing to change dates on the property may do so provided the property is available and BLH are in agreement. In either event a £15.00 (plus VAT) re-booking fee is payable.
11. Non availability of propertyIf for any reason beyond the BLH's control the property is not available for all or part of the period booked (e.g. fire damage) or the property has become unsuitable for holiday letting, then BLH's liability shall be limited to the refund of all rents paid in respect of the period of unavailability.
12. Breach of contractBLH reserve the right to terminate the tenancy, without refund, if there shall be a breach of any of these conditions (this is without prejudice to any of the other rights and remedies available to BLH).
13. Problems or complaintsAny problems or deficiencies with the accommodation or contents should be reported to BLH or their representative immediately or at least within 24 hours. Prompt notification by the tenant is required to enable remedial action to be taken. On no account will complaints be accepted or correspondence entered into where complaints are made after the end of the tenancy since no opportunity to take remedial action was allowed.
14. Matters beyond the control of BLHBLH cannot be held responsible for matters beyond their control such as:
- (i) noise, nuisance or disturbance resulting from building works, noisy neighbours or local events, etc.
- (ii) disruption of service from utility suppliers
- (iii) closure of shops or amenities described in the property details
A security deposit of £100 is required for each booking. This must be on a totally separate cheque (made out Bethemek Lodge Holidays) and it will be held by BLH un-cashed. It will be returned to the tenant within 28 days of departure, provided that there are no deductions to be made as a result of damage or failure to comply with these booking terms and conditions. If charges have to be made the cheque will be paid in immediately. NB A special bond may be required for bookings made by certain parties - see clause 3 above. Any dispute about any deductions must be taken up directly with BLH.
16. Tenants obligationsThe tenants agree:
- a. To pay the cost of all damage caused by the tenant, or tenant's party, to the structure, grounds, fittings or contents (fair wear and tear excluded). This is irrespective of whether any security bond paid is sufficient to cover this. This includes repairs, replacements and the cost of extra or special cleaning (e.g. stained carpet). All minor damage such as breakage of glasses, etc. should be rectified before leaving or, if impossible, should be paid for when the keys are returned.
- b. To take good care of the property during occupation, to use the property and its contents in a safe and appropriate manner, to read instruction booklets before use of appliances and to leave the property in a clean and tidy condition at the end of the holiday.
- c. Not to share the property with anyone who is not a member of the party and not to exceed the total number of people specified on the property details unless agreed in writing.
- d. Not to assign, sublet or part with possession of the tenancy without the agents' approval and agreement in writing.
- e. To allow BLH their agents or representatives reasonable access for the purposes of inspection or repair.
- f. Not to cause annoyance or nuisance to occupants of adjoining properties.
- g To comply with the security and safety precautions and rubbish disposal instructions in the property information folder (see above).
- h. To leave on time. The tenant will be liable for any extra costs incurred for staying beyond the departure time.
- i. Not to arrive before the arrival time without specific agreement.
BLH are not responsible for tenants' personal property either during or after occupation of the property. If items are left behind the tenant should let BLH know as soon as possible so that these can be searched for and returned if found. Reimbursement for postage, packing and any other expenses as well as an administrative charge will normally be required in advance. Items which are not claimed or where postage, packing etc. is unpaid will only be kept for a short period before being disposed of.
18. InsuranceBLH strongly recommend that tenants obtain their own comprehensive insurance cover for their holiday to cover such risks as cancellation, accident or breakdown (application forms can be sent for cancellation plan insurance on request). If the tenant has to cancel their holiday they must advise BLH whether or not they have cancellation insurance. Please note that in general most holiday homes only have standard building and contents insurance which does not include accidental damage cover.
19. The Tenancy and JurisdictionThe tenant will have the right to occupy the property for a holiday within the meaning of Housing Act 1988 (Schedule 1, paragraph 9). In all disputes and interpretation of this contract English law and jurisdiction will apply.